Exchange or Return Steps

We always strive for your satisfaction, which is why we have provided easy steps to complete your exchange or return request 👇

• 📩 Send an email to: Brandtionary@gmail.com

• ✉️ In the email, please include the following information:

  • Full Name

  • Mobile Number

  • Order Number

  • Reason for Exchange or Return

  • Clear photos of the product (in case of a defect or discrepancy)

• ⏱️ After receiving your request, our team will review the case within 1-2 business days, and you will be contacted to confirm the appropriate action.

• 🚚 If the request is approved:

  • We will arrange a date with you for the shipping company to pick up the product.

  • The refund will be processed or the replacement product will be sent after receiving and inspecting the original product.

💡 Important Notes:

• The product must be in its original condition (unused, with original packaging).

• The request must be submitted within 3 days of receiving the order.

• The return policy does not cover products damaged due to misuse.